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Returns

We want you to be happy with your purchases. If for any reason you are not completely satisfied, we offer the below guarantee and exchange policies.

Guarantees

As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.

We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products.

In the first instance, please email returns@bioflowdirect.com or call 01752 756720 with details of your return (order number and reason for return) and we will get back to you with further instructions.

Size Exchanges

If you require a differently sized product, simply return your purchase (unused, with any protective film intact and in its original packaging) to us within 14 days of receipt. You must also include a copy of your original proof of purchase and a contact number so that we can call you to confirm your new size.

Size exchanges will incur a £2.99 processing & re-delivery charge to U.K destinations. All other countries will be charged at our standard delivery rate.

Refunds

If you change your mind, you can return your purchase (unused, with any protective film intact and in it’s original packaging) to us within 14 days of receiving your order. You must also include a copy of your original proof of purchase.

Please note: In the case of all exchanges and refunds, the customer is responsible for paying the return postage to us. Please ensure that you have paid the correct postage when returning the item as you will be charged for any additional costs incurred.

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.

Why BioFlow

  • Unique Technology

    Central Reverse Polarity Magnets

  • Knowledge and Expertise

    Over 25 Years Of Experience

  • Class 1 Medical Device

    Independently Verified

BioFlow Ambassadors

"Having the support of Bioflow throughout my training and competition schedule helps fuel my performance. It's a brand I can trust."

Scott Jamieson - Professional Golfer

"For a professional golfer, it's important to have the right equipment that will assist you in every part of your game. Bioflow not only delivers excellent benefits but looks and feels great both on and off the course.”

Chris Wood - Professional Golfer

“Our horses have benefited from magnetic therapy for many years and Bioflow is a valuable part of our daily regime and training. As well as using their products as a preventative measure against injury, they also play a vital part in the rehabilitation process."

Harry Meade - International Event Rider

"With Bioflow, I found a great balance - a good looking product with fantastic benefits that is incredibly versatile to wear. I'm really impressed with the 2017 sport wristband and look forward to continuing to wear it on tour"

Minjee Lee - LPGA Golfer
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