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We want you to be happy with your purchase. If for any reason you are not completely satisfied, please see below.

Extended Christmas Returns Policy

Any orders placed between Monday 19th November and Friday 21st December 2018 can be returned or exchanged until 31st January 2019 (unused, with any protective film intact and in it’s original packaging).


As long as our water care guidance is followed, the strength of our Bioflow magnets are guaranteed for life.

We offer a 6 month guarantee against faulty parts and workmanship on our silicone sport wristbands and a 12 month guarantee on all other products.


In the first instance, please email with details of your return (order number and reason for return) and we will get back to you with further instructions.

Please note: In the case of all refunds/exchanges, the customer is responsible for paying the return postage. Size exchanges will incur a $16 processing & re-delivery charge. If you would like a refund, we will reimburse the value of the goods only.

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights.